• USA: A third party logistics company stores, packages and ships our products for us. They have a warehouse in Pennsylvania and a warehouse in California and they work to a 2 day timeframe to pack orders - this means if you order on Monday, their aim is to have it labelled on Tuesday and either get picked up on Tuesday afternoon or Wednesday morning. They use a combination of UPS Ground, Fedex Ground, USPS Ground, so unless you live really far away from one of their warehouses, you should receive your order within 5 working days ideally.

• NZ: We do our best to process all orders within 48 hours of receiving them, and you can expect your order to arrive within 3-5 business days!

• US: Yes we have 3 day and ground options for the USA! If you are in Los Angeles and need a book in a pinch, email us at hello@thecakerusa.com and we can try to either arrange one to be delivered to you on a local courier or you can come to pick one up from our studio in Echo Park.

• NZ: Not at the moment but if you need a book in a pinch, email us at orders@thecaker.co.nz and we can give you an estimated shipping time or suggest some local stockists for you to find our products with.

Yes we do! However the price depends on where. If you don’t see your country listed in the options at checkout, email either NZ: orders@thecaker.co.nz or USA: hello@thecakerusa.com with your address and what you’d like to order and we will send through a quote.

• NZ: You’ll receive a notification from our shipping provider with tracking details once your order is on its way. If you still haven’t been emailed after 5 business days(check your spam!), please email us at orders@thecaker.co.nz and we will follow up on your order.

• USA: You’ll receive a notification from our shipping provider with tracking details once your order is on its way. If you still haven’t been emailed after 5 business days(check your spam!), please email us at hello@thecakerusa.com and we will follow up on your order.

Yes! We do not include pricing on our packing slips so you can send all our products directly to loved ones as gifts! You can add a gift card with your purchase at the checkout. Our warehouse doesn’t allow us to offer gift wrapping though, sorry about that!

We have a 14 day return policy on recipe books, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need to provide a receipt or your order number as proof of purchase. If you would like to return a recipe book please contact us on (NZ orders@thecaker.co.nz) or (USA hello@thecakerusa.com). Return shipping will be at your own cost unless the incorrect product was received or your book arrives damaged.

Email us immediately (USA: hello@thecakerusa.com) (NZ: orders@thecaker.co.nz) to see if it’s early enough for us to cancel your order with our warehouse and make a new one with the right address. We want you to have your order as much as you want your order, so of course if your order does end up going out and it’s returned to us, then we’ll resend it but we are not technically responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. We hope you understand!

Email us (US: hello@thecakerusa.com NZ: orders@thecaker.co.nz) so we can look into it. Usually the carrier asks us to wait 21 days to see if there are any updates, and only then can we file a claim with the carrier, which is really annoying! If you need your order for a special occasion, then let us know and we’ll see what we can do!

Email us (USA: hello@thecakerusa.com) (NZ orders@thecaker.co.nz) so we can look into it. If it’s the carrier’s fault, we’ll get a new order sent out to you and file a claim with the carrier.

Absolutely! For bulk orders (which we can either send to one location or out to individual recipients on your behalf) email USA: hello@thecakerusa.com NZ:orders@thecaker.co.nz with your approximate quantities and we will get back to you with a quote.

• NZ: For all general enquiries, email orders@thecaker.co.nz. For wholesale or corporate enquiries, email kits@thecaker.co.nz
• USA: For all enquiries, email hello@thecakerusa.com