Sending a gift? Send a virtual note with it!
You can send an email, a text, or both. Just enter your message and select when to send it!
WHEN WILL MY ORDER SHIP?
We do our best to process all orders within 48 hours of receiving them, and you can expect your order to arrive within 3-5 business days!
DO YOU OFFER EXPEDITED SHIPPING?
Not at the moment but if you need a cake kit or book in a pinch, email us at email@example.com and we can give you an estimated shipping time or suggest some local stockists for you to find our products with.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we do! However the price depends on where. If you don’t see your country listed in the options at checkout, email either firstname.lastname@example.org with your address and what you’d like to order and we will send through a quote.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You’ll receive a notification from our shipping provider with tracking details once your order is on its way. If you still haven’t been emailed after 5 business days (check your spam!), please email us at email@example.com and we will follow up on your order.
CAN I SEND A GIFT DIRECTLY TO SOMEONE?
Yes! We do not include pricing on our packing slips so you can send all our products directly to loved ones as gifts! You can add a gift card with your purchase at the checkout. Our warehouse doesn’t allow us to offer gift wrapping though, sorry about that!
WHAT IS YOUR RETURN POLICY?
We don’t accept returns of cake kits because of the fact they are food, however we can offer a refund or replacement if there is something wrong with your order. If that’s the case, we are so sorry - please email us at firstname.lastname@example.org and we will respond as soon as possible with a course of action.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS!
Email us immediately at email@example.com to see if it’s early enough for us to cancel your order and make a new one with the right address. We want you to have your cake as much as you want your cake, so of course if your order does end up going out and it’s returned to us, then we’ll resend it but we are not technically responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the user. We hope you understand!
MY TRACKING INFO SAYS MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING. WHAT DO I DO?
Email us (firstname.lastname@example.org) so we can look into it. If it’s the carrier’s fault, we’ll get a new order sent out to you and file a claim with the carrier.
CAN I PLACE A BULK ORDER FOR CORPORATE GIFTING
Absolutely! For bulk orders (which we can either send to one location or out to individual recipients on your behalf) email email@example.com with your approximate quantities and we will get back to you with a quote.
WHAT IF I HAVE A QUESTION THAT IS NOT ADDRESSED ABOVE?
For all general cake kit, wholesale or corporate enquiries, email firstname.lastname@example.org
This bundle pairs 2 kits from the range that are purely and utterly decadent. The rich and lavish Flourless Dark Chocolate kit comes with a sheet of edible 24k gold leaf, and the celebratory and comforting Spiced Carrot kit comes with a sachet of gooey salted caramel. You deserve to indulge :)
You will receive:
- 1 x Flourless Dark Chocolate Gold Leaf Cake Kit
- 1 x Spiced Carrot w Salted Caramel Cake Kit